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Pattern update and Synchronization not working after SFOS 16.05.4 MR-4 update

VishvasChitale

Dear

I have today upgraded Our Sophos Xg  VM  SFOS 16.05.3 MR-3 to MR-4 but after that update Pattern update and Synchronization not working  giving error.

With Warm And Best Regards,

Vishvas



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  • 0

    Hi Vishvas,

    Apart from the pattern update and synchronization issue, do the clients behind the XG successfully access the internet? Take SSH to the XG and go to option, 5.Device Management > 3. Advance Console. Execute the following commands and show me the results.

    1. ping 8.8.8.8
    2. telnet <available mail server IP if any> 25
    3. wget sophos.com

    Cheers-

  • 0 in reply to sachingurung

    Hi Sachingurung,

    I have the same issue with pattern updates after upgrading to 16.05.4 MR-4. I'm able to ping 8.8.8.8 from the console but hostnames are not resolved, so there is a DNS issue. Also "Test mail" on notification settings tab is failing to resolve the mail server.

    The XG DNS service though seem to work properly and resolves requests from clients. 

    Best regards, Anders

  • 0 in reply to AndersK

    The same here. Neither the appliance has access to the internet (unless I type an IP) nor my devices in my network. Aside, DNS doesn't resolve internal xy.home.lan anymore too. A restart of the DNS server helps, however, this doesn't materialize as a permanent solution. Sometimes connections work for hours, sometimes not even a minute.

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  • 0 in reply to AndersK

    The same here. Neither the appliance has access to the internet (unless I type an IP) nor my devices in my network. Aside, DNS doesn't resolve internal xy.home.lan anymore too. A restart of the DNS server helps, however, this doesn't materialize as a permanent solution. Sometimes connections work for hours, sometimes not even a minute.

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