Thread Info
  • State Suggested Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 16 replies
  • Answers 1 answer
  • Subscribers 29 subscribers
  • Views 213316 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Pattern update and Synchronization not working after SFOS 16.05.4 MR-4 update

VishvasChitale

Dear

I have today upgraded Our Sophos Xg  VM  SFOS 16.05.3 MR-3 to MR-4 but after that update Pattern update and Synchronization not working  giving error.

With Warm And Best Regards,

Vishvas



This thread was automatically locked due to age.
  • FormerMember
    0 FormerMember

    Already checked the ping?

  • 0

    Hi Vishvas,

    Apart from the pattern update and synchronization issue, do the clients behind the XG successfully access the internet? Take SSH to the XG and go to option, 5.Device Management > 3. Advance Console. Execute the following commands and show me the results.

    1. ping 8.8.8.8
    2. telnet <available mail server IP if any> 25
    3. wget sophos.com

    Cheers-

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Hi Sachingurung,

    I have the same issue with pattern updates after upgrading to 16.05.4 MR-4. I'm able to ping 8.8.8.8 from the console but hostnames are not resolved, so there is a DNS issue. Also "Test mail" on notification settings tab is failing to resolve the mail server.

    The XG DNS service though seem to work properly and resolves requests from clients. 

    Best regards, Anders

  • 0 in reply to AndersK

    The same here. Neither the appliance has access to the internet (unless I type an IP) nor my devices in my network. Aside, DNS doesn't resolve internal xy.home.lan anymore too. A restart of the DNS server helps, however, this doesn't materialize as a permanent solution. Sometimes connections work for hours, sometimes not even a minute.

    ===================================================

    Sophos XG Home User - SuperMicro Appliance 8GB - SFOS v16.05.5 MR5

  • 0 in reply to Norbert Schmidt

    After upgrade I also had problem with Client . Client machines were not able to get DNS and if i restarted DNS service they use to work. So I have gone back to MR3.

    Need fix to this issue as soon as possible.

  • 0 in reply to AndersK

    Hi All,

    Show me the DNS configuration in the XG firewall. Any help with the #4.1.2 in my troubleshooting guide. Also, is there a parent proxy deployement in the network?

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung
    In my case the IPv4 DNS server refers to DNS1: ISP1; DNS2: ISP2; DNS3: LANIP; DNS Query set to: "Choose IPv4 DNS server over IPv6" no IPv6; All clients refer to LANIP of XG as DNS. No proxy involved in my setup. This setup worked until latest upgrade to MR-4

    ===================================================

    Sophos XG Home User - SuperMicro Appliance 8GB - SFOS v16.05.5 MR5

  • 0 in reply to sachingurung

    Unfortunately no luck with the troubleshooting guide. There is only one ISP link. I've tried to restart the DNS service and the XG appliance as well. DNS lookups from the web interface works fine on all available DNS servers. No proxy deployment. After downgrading to MR-3 the pattern updates and mail notifications work fine again.

    I'm not experiencing any DNS issues on the clients. 

  • 0 in reply to AndersK

    Provide me some time to check it internally. I will update you with as much information I can gather. 

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    For the sake of completeness: an upgrade to MR5 does solve the Home User 6 vs. 4 GB problem, however, it still contains the unmotivated "loss of DNS"-error

     

    Thanks for looking into it, sachingurung!

    ===================================================

    Sophos XG Home User - SuperMicro Appliance 8GB - SFOS v16.05.5 MR5

Cookie Information Banner