FTP scan slows down the speed

Shunze,

I am not having this issue. Can you check the Malware scan mode and the FTP scan size under Web > Protection?

Thanks

Shunze,

I am not having this issue. Can you check the Malware scan mode and the FTP scan size under Web > Protection?

Thanks

The setting as following.

Lee,

instead of Batch, try real time and test the speed again.

Let us know.

Regards

Hi Shunzelee,

As suggested by Luk, use Real Time Scan instead of Batch. Real Time is suggested to avoid delays.

Now, what is the difference between the two modes? 

• Real Mode: This scanning mode scans files in Real Time while they pass through the UTM.

• Batch Mode: This scanning mode caches the files as they come in and then examines them for viruses, once they are fully cached. Hence, in the case of bulky files, there is a delay in the scanning because XG waits until the whole file is downloaded and then starts scanning.

Thank You

Dear Luk,

I will ask customer to test it.

Any result will be updated.

Thanks~

Our customer tested it.

And the setting didn't resolve the problem.

I will open a case for help.

Thanks~