Unable to Update Firmware XG85

Paul,

can you execute this command?

system diagnostics show disk

and post the output. I guess you are running 16.01.2

Appliance Model: XG85
Firmware Version: SFOS 16.05.2 MR-2
Firmware Build: 160
Firmware Loader version: 0x00000005
HW version: XN01
Config DB version: 16.505
Signature DB version: 16.505
Webcat Signature version: 0.0.1.140
Web Proxy version: HTTP-Proxy.9c9db1db5
SMTP Proxy version: 1.0.6.4
POP/IMAP Proxy version: 1.0.0.3.4
Logging Daemon version: 0.0.0.17
AP Firmware: 7.0.001
ATP: 1.0.0139
Authentication Clients: 1.0.0007
IPS and Application signatures: 3.13.47
RED Firmware: 2.0.006
Sophos AV: 1.0.10857
SSLVPN Clients: 1.0.006
WAF: 1.0.0006
Hot Fix version: N.A

console> system diagnostics show disk
Partition Utilization(%)
===============================
configuration 15%
content 10%
console>

Paul,

nothing useful inside the u2d.log?

cat u2d.log  from advanced shell.

Which option is that?

Main Menu

1. Network Configuration
2. System Configuration
3. Route Configuration
4. Device Console
5. Device Management
6. VPN Management
7. Shutdown/Reboot Device
0. Exit

Select Menu Number [0-7]:

Which option is that?

Main Menu

1. Network Configuration
2. System Configuration
3. Route Configuration
4. Device Console
5. Device Management
6. VPN Management
7. Shutdown/Reboot Device
0. Exit

Select Menu Number [0-7]:

5 and then 3

XG85_XN01_SFOS 16.05.2 MR-2# cat u2d.log
cat: can't open 'u2d.log': No such file or directory

Paul,

you have to move to tslog folder using the command:

cd /var/tslog

and then you can open and read the file.

Once you have opened, copy the content on a text file so you can read it.

You should see an error "gpg"

Otherwise you can use the command:

cat u2d.log | grep gpg

Paul,

did you try to reboot the device?

Thanks

Okay I found that folder here - XG85_XN01_SFOS 16.05.2 MR-2# pwd
/vdisk/tslog

See pastebin output

https://pastebin.com/kPaPM67k

Thanks Paul.

It is in loop the upgrade process. You have 3 ways:

1. Open a ticket with Support (let us know the result)

2. Rollback to v15 (from Gui) and retry the upgrade again

3. Download the firmware version from your Sophos Account and reinstall the firmware (you will lose all the reports)