XG125 Custom reports not populating

Question

I have logging turned on with every element but when I try and view a custom report nothing is there "No Records Found". I am running version (SFOS 16.05.3 MR-3), am I missing something?

sachingurung · Answer

Hi Edwin, 
 Looking at the shared screenshot, I see that you are trying to generate reports for Users. Do you authenticate Users through the XG firewall? If no authentication mechanism is configured try to generate reports based on IP Address. 
 Any help?