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Anyone Else having issues with DDNS (Sophos ".myfirewall.co")

JasonHolder

Unable to get DDNS to update. as of 04/24/2017

I have a RED device out in the field that cannot connect because it can not get back to the XG.

anyone else?



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  • 0 in reply to Aditya Patel

    My logs (not the original poster, but have the same problem)

    Apr 27 13:04:02.063330: Environment variable DDC = { "accountid": [ ], "loginname": [ ], "password": [ ], "refreshinterval": [ ], "hostname": [ ], "extiface": [ ], "checkipusingport": [ ], "displayname": [ ], "serverstring": [ ], "iptype": [ ], "ipaddress": [ ] }
    Apr 27 13:04:02.063561: add_plugin: to_string(): !{ "accountid": [ ], "loginname": [ ], "password": [ ], "refreshinterval": [ ], "hostname": [ ], "extiface": [ ], "checkipusingport": [ ], "displayname": [ ], "serverstring": [ ], "iptype": [ ], "ipaddress": [ ] }!
    Apr 27 13:04:02.063718: DDC initialized successfully
    Apr 27 13:19:04.389603: Environment variable DDC = { "accountid": [ ], "loginname": [ ], "password": [ ], "refreshinterval": [ ], "hostname": [ ], "extiface": [ ], "checkipusingport": [ ], "displayname": [ ], "serverstring": [ ], "iptype": [ ], "ipaddress": [ ] }
    Apr 27 13:19:04.390605: add_plugin: to_string(): !{ "accountid": [ ], "loginname": [ ], "password": [ ], "refreshinterval": [ ], "hostname": [ ], "extiface": [ ], "checkipusingport": [ ], "displayname": [ ], "serverstring": [ ], "iptype": [ ], "ipaddress": [ ] }!
    Apr 27 13:19:04.390823: DDC initialized successfully
    Apr 27 13:29:57.624804: Environment variable DDC = { "accountid": [ ], "loginname": [ ], "password": [ ], "refreshinterval": [ ], "hostname": [ ], "extiface": [ ], "checkipusingport": [ ], "displayname": [ ], "serverstring": [ ], "iptype": [ ], "ipaddress": [ ] }
    Apr 27 13:29:57.625675: add_plugin: to_string(): !{ "accountid": [ ], "loginname": [ ], "password": [ ], "refreshinterval": [ ], "hostname": [ ], "extiface": [ ], "checkipusingport": [ ], "displayname": [ ], "serverstring": [ ], "iptype": [ ], "ipaddress": [ ] }!
    Apr 27 13:29:57.625851: DDC initialized successfully
    Apr 27 13:30:06.246343: read_client_socket: read 'IPCHNG { "accountid": [ ], "ipaddress": [ ] }'
    Apr 27 13:30:06.246445: ipchng_plugin: to_string(): !{ "accountid": [ ], "ipaddress": [ ] }!
    Apr 27 13:30:06.246478: waiting for next request
    Apr 27 13:30:58.209047: read_client_socket: read 'IPCHNG { "accountid": [ ], "ipaddress": [ ] }'
    Apr 27 13:30:58.209142: ipchng_plugin: to_string(): !{ "accountid": [ ], "ipaddress": [ ] }!
    Apr 27 13:30:58.209170: waiting for next request
    Apr 28 09:47:48.660675: Environment variable DDC = { "accountid": [ 1 ], "loginname": [ "" ], "password": [ "" ], "refreshinterval": [ 20 ], "hostname": [ "[xxxx].myfirewall.co" ], "extiface": [ "Port2" ], "checkipusingport": [ "standard" ], "displayname": [ "Sophos" ], "serverstring": [ "myfirewall.co" ], "iptype": [ "0" ], "ipaddress": [ "" ] }
    Apr 28 09:47:48.661120: add_plugin: to_string(): !{ "accountid": [ 1 ], "loginname": [ "" ], "password": [ "" ], "refreshinterval": [ 20 ], "hostname": [ "[xxxx].myfirewall.co" ], "extiface": [ "Port2" ], "checkipusingport": [ "standard" ], "displayname": [ "Sophos" ], "serverstring": [ "myfirewall.co" ], "iptype": [ "0" ], "ipaddress": [ "" ] }!
    Apr 28 09:47:48.661181: set_plugin_routines: Sophos not found
    Apr 28 09:47:48.661206: add_plugin: invalid plugin Sophos
    Apr 28 09:47:48.661370: DDC initialized successfully

  • 0 in reply to Tom Sparrow

    Still same Problem here. Service unavailable.

     

    I changed to dyndns.org. I Need a stable vpn connection. Now with dyndns.org it works.

     

     

    Dirk

  • 0 in reply to DirkJung

    That one did work briefly when I first set it on last week, so I don't know that it's a permanent fault.

    Fortunately, my IP only changes very occasionally at home, so I can update the DNS by hand when it does.

  • 0 in reply to Tom Sparrow

    Hi Tom, 

    As per the logs I could see that the issue is there with your Dydns connection. Could you provide WINGc.log as well? The shell command is #cat /log/WINGc.log

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Aditya Patel

    That's  2.1MB - how much of it do you want?

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