Access From Internet

Question

Greetings, 
 I just installed the XG-210 and all went pretty smooth. However, I can't ping my firewall from the Internet. 
 I have not done any configuration yet other that the network interfaces. I can browse and ping to the Internet from the LAN. 
 I can ping my gateway xx.xx.xx.177 from the internet but I can't ping my firewall xx.xx.xx.178. 
 I checked the default rules and it seems like I should be able to ping. Just to be safe, I added another rule that clearly accepts ping,icmp from all interfaces. 
 Is there some setting I'm missing or could it be my ISP causing the problem? 
 
 iomari

ChristianHopkins · Accepted Answer

Hi Ibrahim, 
 I believe you can enable PING on the WAN interface by navigating in the Sophos Admin web interface to System -> Administration -> Device Access . Using the grid, enable the PING/PING6 radial box and apply. 
 I've tested it on a production unit, where I could not PING initially, but could after using the steps above. I immediately disabled it again, as we have no need to have ping accessible, but I believe that should work. 
 
 Many thanks, 
 
 Chris