Delete Email in Quarantine Digest

Question

My Quarantine digest is getting very full and I need to clear it out, what is the best method to do this? 
 Total Utilization (Malware + Spam): 77.20 %Used 
 
 Thanks

Ashen1 · Answer

We are currently experiencing this as well: https://community.sophos.com/products/xg-firewall/f/email-protection/88863/smtp-quarantine-total-utilization 
 
 we are currently running 16.05 MR1 and decided to upgrade to MR2, unfortunately we encountered this: https://community.sophos.com/products/xg-firewall/f/email-protection/90452/mta-no-longer-starts-in-xg-16-01-2 
 
 then we decided to roll back to MR1 and everything went well again, according to our local sophos support this is a known issue in MR1 and 2 and would be fixed in MR3. 
 
 create a rollback firmware and then proceed to the upgrade.

Kindly let us know of the outcome.

Regards.

sachingurung · Answer

Hi Lawrence, 
 You can manually delete the selecte Quarantine Emails from the GUI using the delete option in the SMTP Quarantine tab. Alongside, if you need to delete it from the backend then, you have to get into the /var/quarantine/ directory and delete the QBinx folders. Please note, if you have a paid support subscription, then loop the support team to delete the quarantine mails from the backend. 
 Thanks

LawrenceTamepo · Answer

Upgraded to the latest version 16.05.3 MR-3 and that fixed the issue. 
 
 Thanks