Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 5 replies
  • Answers 1 answer
  • Subscribers 26 subscribers
  • Views 7688 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

REDs are up but No ping from Lan to branches

ahmad khalil

I have xg85 in HQ and 3 RED15 on branches the connection established from xg85 i can ping users on branches but lan users can not

 

HQ subnet 172.16.16.0/24 , Branch1 192.168.15.0/24 , Branch2 192.168.16.0/24 , Branch3 192.168.17.0/24

 

RED settings as it shown below

 

 

 

 

 

 

please tell me what i am messing ?

 

 

 

 

 



This thread was automatically locked due to age.
  • 0

    ahmad,

    is the ping enabled on RED Zone under Administration > Device Access?

    Thanks

  • 0 in reply to lferrara

    yes it's enabled 

     

    i assigned all REDs on lan zone

     

     

    i can ping lan interface from users in all branches

     

  • +1 in reply to ahmad khalil

    Ahmad,

    I remember a problem with RED if tunnel compression is enabled.

    As we checked together, compression was enabled. Disabling it, it worked.

    , do you know that if you enable compression on RED tunnels, the tunnel does not come up completely?

    Thanks

  • 0 in reply to lferrara

    Dear lferrara

    thanks for your help 

     

    i disabled tunnel compression in all of my RED settings 

     

    all sites working fine

     

  • 0 in reply to lferrara

    Hi Luk,

    Enabling data compression will compress all traffic that is sent through the RED tunnel. Data compression might increase the throughput of the RED appliance in areas with a very slow Internet connection such as 1-2 Mbps. However, any performance increase mainly depends on the entropy of the data being sent (for example, already compressed data such as HTTPS or SSH cannot be compressed any further). In some circumstances, it might therefore, be possible that enabling data compression could actually reduce the performance of the RED appliance. In that case, please disable data compression.

    I would suggest Ahmad, raise a support case and investigate the issue in live. It would require deep packet inspection as to what causes the issue.

    Thanks