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SSO with SFOS Version 16.05.1 MR-1, users are constantly presented with captive portal

Jose ManuelGonzalez

Hello all, I currently have the version (SFOS 16.05.1 MR-1) in an XG 310, and I happen to be constantly with SSO implemented and more than proven its operation, it turns out that users are surfing the Internet and suddenly they are Presents the captive portal. They must close and log on to their computers in order to surf the Internet again. After a short time, the same thing happens again. Anyone can do that, thanks?



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  • 0 in reply to Jose ManuelGonzalez

    HI Jose, 

    It would seem an issue with WMI service in your server and due to failed WMI query the Client would log off after its timeout say 5-15 minutes.  You could go to the Client installed on STAS and change the settings on STA collector and set the detection method to "Ping" instead of "Workstation polling".

    I have assumed you are using STAS , for SSO .