My cyberoam update V16 [SFOS 16.01.3 MR-2] , i can't connect Line Messenger

It is called XG, time to upgrade to the latest version.

I can get the nofitication on Line but can't see anything on Line . 

My cyberoam is Cy25ing . 

I did't change anything since update V16 SFOS 16.01.3 MR-2.

I need your help fix to Line

P/s: my english is so bad :(

Thanks 

Best regards.

Please show what rules you have enabled.

Is this a comercial/business installation if so ask your reseller for assistance?

Try turning off https scanning.

Please show what rules you have enabled.

Is this a comercial/business installation if so ask your reseller for assistance?

Try turning off https scanning.

This rule have enable. 

I didn't turn on https scanning. 

I've been tried turn off all rule , just enable 1 rule but Line still not connect .

TAM,

I would recommend you to have a look at firewall,ips,web logs from Log Viewer. The other option is to go on console and type:

drop-packet-capture "host x.x.x.x" where x.x.x.x is your mobile ip.

You should see why the traffic is blocked.

Post the result if you do not understand it and we will help you.

Regards

Sorry , i don't understand it. Plese help me !

This file is result when i type drop packet capture on console .

2308.Console.txt

 Thanks 

Best Regards

please give me a solution :(

Tam,

From the log the line connect is not allowed to pass through the firewall.

Create a proper application filter where you allow the line connect and all the app you need and use this filter on the LAN to wan firewall rule.

If it does not work, disable the micro-app discovery from console.

Regards

HI Tam , 

As suggested by Luk , Check the firewall rule and Disable Micro App discovery . 

Command : console> system application_classification microapp-discovery off 

I did tried to creat proper application filter allow the line connect , it still not connect to Line on mobile .

And i try disable micro-app discovery from console but it same result :( .

Should I reset default factory and restore this cyberoam ??

Regards!