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Not working auto-renew at DHCP

In a test lab, I was trying change ISP (Disconnect ISP1 cable and connect ISP2 cable).

It does not working. XG Firewall does not receive new IP. Need a manual edit for interface.

Why don't you to provide automatic renew?

test ver. is XG Firewall 16.01.1



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  • Hi Harim,

    Can you update to the latest firmware and retest it?

    Thanks

  • Tested as v16.01.2.

    Not working...

  • I was case open. But they didn't help. I was requested remote session. but they broken appointment, passed session.

    Currently This problem make many critical situation for sales. I hope Please just to test Sophos engineer self this problem

    1. connect to DHCP line for WAN
    2. remove to DHCP line for WAN
    3. check route and communicate

    Simple, isn't it?

    XG Firewall can't recognize and update interface at HW Appliance. 

    Thanks.

  • Please Harim send the case using a PM to so he can follow it and find a solution.

    Thanks

  • Hi Harim,

    The scenario that you create is rare but it should work. I tested it on my UTM and what I see is the ARP entry for the ISP-1 doesn't get flushed which is why the DHCP DORA process do not restart all over when a new ISP-2 is connected on the same interface. There is an option to flush the Neighbour cache entry (Network > Neighbour-ARP/NDP) which I set to 1 minute but, the ARP entry never flushed. I think the issue is more related towards the ARP table not getting flushed in the configured time.

    I see that you have an open case with support. Can you provide me with the case# and reopen the case to get it escalated. 

    Thanks

  • sachingurung said:
    I see that you have an open case with support. Can you provide me with the case# and reopen the case to get it escalated.

    Case number is 6774672.

    Thank you for having the time and effort.

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