AD users can't login to user portal.

Stefan,

inside the Authentication menu > Services make sure that the AD server has been added to the proper Firewall section (User portal or Firewall Authentication methods). I am out of the office so I cannot remember the correct name of the Firewall Section.

Also make sure to move the AD server at the top using drag and drop function.

Thanks

Stefan,

inside the Authentication menu > Services make sure that the AD server has been added to the proper Firewall section (User portal or Firewall Authentication methods). I am out of the office so I cannot remember the correct name of the Firewall Section.

Also make sure to move the AD server at the top using drag and drop function.

Thanks

I take it you mean this section?

I already set it the way as in the screenshot. 

Stefan,

it seems that your users are not found inside the AD server. Did you follow and configured STAS correctly?

https://community.sophos.com/kb/en-us/123155 (there are 3 KB inside)

Make sure the proper Firewall ports are opened.

Can you try to open the file access_server.log from advanced shell using the command: "tail -f /var/tslog/access_server.log) and check if you see more information about the error?

Thanks

The screenshot from the first post is all what is being generated in the access_server.log when I try to log in.

I followed that xact link to configure STAS.

The strange thing (I think) is that it sees the AD it can import the group without a problem STAS generates messages in the log but it can't seem to authenticate properly.

HI Stefan,

Did you get a successful test connection ? If not make sure you use administrative account .

Also, are you authenticating via Captive portal or using VPN , Make sure you have your Users Listing in XG appliance . This should arrive after authenticating for the first time for that user. You  may allow ll the users to get authenticated so it would arrive on your XG  appliance . The User account should be accessible then . 

Thank and Regards

Aditya Patel 

It is a local connection that i'm trying to get working via the user portal.

Also the test connect is successful, as in everything works surrounding STAS and AD except getting AD users to login in to the firewall.

It just generates errors unfortunately which as of yet i'm not skilled enough to diagnose properly.

Stefan,

can you try to create a Policy Rule where you enforce that computer (single ip) to be authenticated in order to surf on internet?

Inside the same rule, insert an AD user and test the connectivity to internet and see if you are able to surf on internet.

Make sure that this policy is at the TOP and the source network is only one IP otherwise you will impact all the devices inside the LAN zone.

Thanks

I have rebuild my server now with Server 2012R2 and i now get a different error.

now i get a operations error instead of a refferal error.

don't know if that helps any.

Stefan,

what error do you have now?

I can even help you but this night (out of office). I send you a PM.

HI Stefan ,  

Could you post a snap shot of the error you are received .

thanks and regards

Aditya Patel