Captive portal on V16

prateek.singh

can you have a look at this thread? Captive Portal on v15 directly prompted users to authenticate, while on v16, a default blocked page is displayed and user has to click on the link (for who reads the message). Most of the people do not read the message and call the IT Support back that their internet is not working.

Can this behaviour restored as it was on v15?

Thanks

I have same issue any body no solution for this problem?

That's V16 behavior, and can't change or skip.
you may vote the feature request to ask Sophos to resolve it in next release version.

ideas.sophos.com/.../16639819-automatically-displayed-captive-portal

Hi All, 

The issue is resolved in 16.05 Version and Onwards . Let us know if you have any concern with this resolution.

I installed version 16.05 but the issue isnt fixed .

Hi Nak,

Its so sad to hear that...

Thank you Aditya.

Today I had the time to test the Captive Portal and I can say it works in my case.

Steps to make the Captive portal working without link:

• Adjust the Captive Portal Settings under Authentication > Services like below:

• On the LAN to WAN Rule where only HTTP and HTTPS services are allowed; mark the checkbox "Show Captive portal to unknow users" and match know users"

Wait for a couple of minutes . If the "Show captive portal to unknow users" is not selected, the Captive Portal shows the message with the link to captive portal like v16.

Let's wait for other user's feedbacks.

Thanks a lot!

Please read the possible scenario on page 9 of the RN:

/cfs-file/__key/communityserver-discussions-components-files/124/3252.Sophos-XG-Firewall-v16_5F00_5-RN_5F00_v3.2.pdf

Thanks

HI ShunzeLee, 

The option is added "Show captive portal to unknown users" on the firewall rule , if this is enabled it would show captive portal directly. 

Thanks, I will try it when XG can download the firmware directly...

Thanks, I will try it when XG can download the firmware directly...