DDNS is not Updating

Hi Shan,

Sophos DDNS requires, WINGc should be connected to WINGs. WINGc is the web categorization service used in XG.

Since the DDNS update for Sophos propagates through WING channel. When the WINGc couldn't connect to WINGs as the DNS resolution fails then, the service will be unavailable until it is connected back. This is not a bug but intended behavior.

Thanks

So how to make this always up and running?

Check #4.1.2 in my guide here. See that the DNS settings on XG are up2date. 

Hope that helps :)

HI waghelak, 

Could you DM me the logs from your system 

Go to shell access and type the command or copy paste it . 

cat /log/WINGc.log | grep myfirewall 

cat /log/WINGc.log

cat /log/ddc.log

Hi Aditya

As requested I have pm'ed you the logs.

Thanks

this is getting so annoying now....

Anyone else having this issue or is it only handful of people, I am having to reboot either every few hrs or if lucky 24 hrs.

I am seeing it on one of the XG firewalls that I have as well. So you are not alone.  :(

Any update on it?

Aditya Patel, sachingurung can you investigate on it and collect users logs?

Thanks

Hi,

As per the provided logs from you to Aditya, the logs state that WingS servers are not resolved on your XG. 

Nov 29 19:36:12.362252 [ERR] post_connect_to_wings() not resolved 'peak.wing.sophosxl.net' due to 'lookup failure'

Nov 29 19:36:12.362257 [MSG] connect_to_server() Gonna resolve 'peak.wing.sophosxl.net'

Nov 29 19:36:12.362438 [ERR] number of ip's '0' 

What is the DNS settings configured in XG? Also, is there a device/router that is somehow causing this issue. If this isn't the case then I would recommend you to contact support who can generate a request with the internal DCO team to check the servers.

Thanks

Hi,

As per the provided logs from you to Aditya, the logs state that WingS servers are not resolved on your XG. 

Nov 29 19:36:12.362252 [ERR] post_connect_to_wings() not resolved 'peak.wing.sophosxl.net' due to 'lookup failure'

Nov 29 19:36:12.362257 [MSG] connect_to_server() Gonna resolve 'peak.wing.sophosxl.net'

Nov 29 19:36:12.362438 [ERR] number of ip's '0' 

What is the DNS settings configured in XG? Also, is there a device/router that is somehow causing this issue. If this isn't the case then I would recommend you to contact support who can generate a request with the internal DCO team to check the servers.

Thanks

Hi,

No other device other than the Sophos XG.

It is currently setup with google DNS's

Unfortunately I cant log a call as I am using a home license.

Hi,

Any chance you can check the connectivity using a different ISP/3G-UMTS and DNS resolvers?

Thanks