SFM Temlate's Import Device configuration error

Hi Rashid,

Please provide below detail so we can guide you.

• SFM Firmware version
• Sophos Firewall firmware version
• Error screenshot
• Trying to import Primary or Secondary Sophos Firewall configuration?

Ravi

Hi Ravi,

-SFM Firmware version: SFMOS 15.01.0 MR-2

-Sophos Firewall firmware version: SFOS 15.01.0 MR-3

-Error screenshots:

-When I added primary device to SFM it defines as HA cluster device, so

Hi Rashid,

I have gone through screenshot & found your SF device does not sync in SFM.Because of that template import is getting fail.

SFM-MR-2 have bug for device does not sync .Please email me (ravi.b.patel@sophos.com) SFM SSH, GUI access and  admin login credential so i can apply solution to resolve the reported issue.

Ravi

Hi Rashid,

I have gone through screenshot & found your SF device does not sync in SFM.Because of that template import is getting fail.

SFM-MR-2 have bug for device does not sync .Please email me (ravi.b.patel@sophos.com) SFM SSH, GUI access and  admin login credential so i can apply solution to resolve the reported issue.

Ravi

Hi Ravi,

There are some difficulties with remote access to the SFM

Could you possibly give instructions to resolve the issue, please?

Maybe someone else will meet this problem and find a solution here

Hi Rashid,

Changes are sensitive so i can't provide instruction here. Hot Fix is going to release for issue but it will take time.

Please provide access if you need urgent solution.

Ravi

Hi Rashid,

As per our communication, after Sync issue is resolved in SFM.You are able to create template using Import Configuration option.

Ravi

Hi Ravi

Template has been successfully added. Thank you!