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Firewall Manager - SFM Activates, but will not Register

RobertPackett

SFM Software Appliance Activates; but, it will not Register. Error message says it cannot find the sophos.com server.
Software version: SW-SFMOS_15.01.0_MR-1-425
Please advise with solution.



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  • 0

    Hi Robert,

    There might be some connectivity issue with the concerned SFM. Is SFM able to reach the Internet? Are you able to name lookup u2d.sophos.com from SFM advance shell?

    Ravi Patel

  • 0 in reply to RaviPatel

    Thank you for your reply.
    I have successfully Activated, Registered, and Synchronized two XG Firewall software appliances from the same router port on my network; therefore, I conclude the SFM has connectivity.
    The message "cannot find server sophos.com" appears in the bottom of the error-message window. The complete URL begins "sophos.com/.../Registration.aspx, where xxxxxxx... is a very long string of alpha-numeric and special characters.
    I have tried pointing the SFM to various internal and external DNS servers by entering their IP addresses in the SFM's Basic Setup (eg, 208.67.222.222, 208.67.220.220).. I even tried one of the Root DNS servers (IP address 4.4.4.4). Nothing works.
    I'm not familiar with advance shell (nor SSH); else, I would have tried them.

    I conclude the SFM software tries to connect differently than does the XGFW software.

  • 0 in reply to RobertPackett

    Hi Robert,

    We haven't face this type of error. Can you provide me SFM live IP, login credential with GUI and SSH access detail privately to ravi.b.patel@sophos.com? So i can check the issue and provide resolution for the same.

    Ravi Patel

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