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Problem, sophos RED 15 cannot find sophos XG

PratompongKhraiwanit

I will test RED 15 with 2 firewall but I have some problem. My RED 15 can connect to router(firewall) but it cannot find XG(firewall that I add RED).

Firewall IP, I use public router(firewall) IP
RED IP, I use some private IP that it behind firewall.

and another firewall, I use it on other private IP.

My problem, RED cannot find SG115. LED on RED show blinking green light at "internet" ,and later, it reboot.


Thank,



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  • 0

    I am having the same problem. Did you ever get this resolved? 

    On my Public DSL "All Ports TCP and UDP are forwarded to the WAN-facing port on XG210.

    After booting:

    - System flashes red and Internet flashing Green... then system reboots and start over. 

     

  • 0 in reply to JasonHolder

    Are there any errors in the red.log?

    I have the same symptoms with a XG105.

    I find the following ERRORs in the red.log:

    --------------------------------------------------
    Mon Dec 19 11:39:13 2016 REDD server: RED10 fw version set to 10209R2                               
    Mon Dec 19 11:39:13 2016 REDD server: RED15(w) fw version set to 10209                              
    Mon Dec 19 11:39:13 2016 REDD server: RED50 fw version set to 10209                                 
    Mon Dec 19 11:39:13 2016 REDD Startup server - waiting 5 seconds ...                                
    Mon Dec 19 11:39:13 2016 REDD Startup client - waiting 5 seconds ...                                
    Mon Dec 19 11:39:18 2016 REDD server: Configuration uploader process starting                       
    Mon Dec 19 11:39:18 2016 REDD server: (Re-)loading device configurations                            
    Mon Dec 19 11:39:22 2016 REDD Axxxxxxxxxxxxxx: New device                                           
    Mon Dec 19 11:39:23 2016 REDD A36017CFFA2AE5C: Staging config for upload                            
    Mon Dec 19 11:39:23 2016 REDD client: (Re-)loading device configurations                            
    Mon Dec 19 11:39:25 2016 REDD [Axxxxxxxxxxxxxx] Failed to push config for RED ID Axxxxxxxxxxxxxx: ER
    R:DB_ERROR, retry in 60 seconds                                                                     
    Mon Dec 19 11:39:25 2016 REDD Waiting 10 seconds before attempting to upload next config...         
    Mon Dec 19 11:40:28 2016 REDD [Axxxxxxxxxxxxxx] Failed to push config for RED ID Axxxxxxxxxxxxxx: ER
    R:DB_ERROR, retry in 60 seconds                                                                     
    Mon Dec 19 11:40:28 2016 REDD Waiting 10 seconds before attempting to upload next config...   
    --------------------------------------------------

     

  • 0 in reply to MaikL

    I am new to the RED 15 and to the XG210 (16.01.0). Can you tell me where I go to retrieve this log? is it in the XG or in the RED itself? 

Reply Children
  • 0 in reply to JasonHolder

    Do You know how to connect to the XG via SSH?

    You can also open the CLI in the Webadmin. Username ->Consol:

    Then login with the admin password and open the Advanced Shell by typing 5 + enter (Device management), 3 + Enter (Advanced Shell)

    First change directory to /log
    XG85w_XN01_SFOS 16.01.2# cd /log                                                                    

    then tail the last entrys for the red.log
    XG85w_XN01_SFOS 16.01.2# tail red.log

  • 0 in reply to MaikL

    Thank you, here is the error I get:

    XG210_WP02_SFOS 16.01.0# tail red.log                                                               
    Mon Dec 19 10:17:50 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0               
    Mon Dec 19 10:17:50 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
    Mon Dec 19 10:22:51 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0               
    Mon Dec 19 10:22:51 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
    Mon Dec 19 10:27:52 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0              
    Mon Dec 19 10:27:52 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
    Mon Dec 19 10:32:53 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0               
    Mon Dec 19 10:32:53 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
    Mon Dec 19 10:37:54 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0               
    Mon Dec 19 10:37:54 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
    XG210_WP02_SFOS 16.01.0# ??                                                                         
    XG210_WP02_SFOS 16.01.0#                                                 
  • 0 in reply to MaikL

    Thank you for this information: When I look at the RED.LOG I get the following responses

    ---------------------------------------------------------------------------------------
    XG210_WP02_SFOS 16.01.0# tail red.log                                                               

    Mon Dec 19 10:17:50 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0               
    Mon Dec 19 10:17:50 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
          
    XG210_WP02_SFOS 16.01.0# ??                                                                         
    XG210_WP02_SFOS 16.01.0#
    -----------------------------------------------------------------------------------------

    I am guessing this has something to do with the TX and RX having now transmission. 

    Can you help me troubleshoot as to why they would not? 

  • 0 in reply to JasonHolder

    Ok my problem was completly different nature.

     

    Did you check if red.astaro.com is reachable on Port 3400 from the RED site?
    You can try with telnet:

     telnet red.astaro.com 3400