Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 8 replies
  • Subscribers 28 subscribers
  • Views 20475 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem, sophos RED 15 cannot find sophos XG

PratompongKhraiwanit

I will test RED 15 with 2 firewall but I have some problem. My RED 15 can connect to router(firewall) but it cannot find XG(firewall that I add RED).

Firewall IP, I use public router(firewall) IP
RED IP, I use some private IP that it behind firewall.

and another firewall, I use it on other private IP.

My problem, RED cannot find SG115. LED on RED show blinking green light at "internet" ,and later, it reboot.


Thank,



This thread was automatically locked due to age.
Parents
  • 0

    I am having the same problem. Did you ever get this resolved? 

    On my Public DSL "All Ports TCP and UDP are forwarded to the WAN-facing port on XG210.

    After booting:

    - System flashes red and Internet flashing Green... then system reboots and start over. 

     

Reply
  • 0

    I am having the same problem. Did you ever get this resolved? 

    On my Public DSL "All Ports TCP and UDP are forwarded to the WAN-facing port on XG210.

    After booting:

    - System flashes red and Internet flashing Green... then system reboots and start over. 

     

Children
  • 0 in reply to JasonHolder

    Are there any errors in the red.log?

    I have the same symptoms with a XG105.

    I find the following ERRORs in the red.log:

    --------------------------------------------------
    Mon Dec 19 11:39:13 2016 REDD server: RED10 fw version set to 10209R2                               
    Mon Dec 19 11:39:13 2016 REDD server: RED15(w) fw version set to 10209                              
    Mon Dec 19 11:39:13 2016 REDD server: RED50 fw version set to 10209                                 
    Mon Dec 19 11:39:13 2016 REDD Startup server - waiting 5 seconds ...                                
    Mon Dec 19 11:39:13 2016 REDD Startup client - waiting 5 seconds ...                                
    Mon Dec 19 11:39:18 2016 REDD server: Configuration uploader process starting                       
    Mon Dec 19 11:39:18 2016 REDD server: (Re-)loading device configurations                            
    Mon Dec 19 11:39:22 2016 REDD Axxxxxxxxxxxxxx: New device                                           
    Mon Dec 19 11:39:23 2016 REDD A36017CFFA2AE5C: Staging config for upload                            
    Mon Dec 19 11:39:23 2016 REDD client: (Re-)loading device configurations                            
    Mon Dec 19 11:39:25 2016 REDD [Axxxxxxxxxxxxxx] Failed to push config for RED ID Axxxxxxxxxxxxxx: ER
    R:DB_ERROR, retry in 60 seconds                                                                     
    Mon Dec 19 11:39:25 2016 REDD Waiting 10 seconds before attempting to upload next config...         
    Mon Dec 19 11:40:28 2016 REDD [Axxxxxxxxxxxxxx] Failed to push config for RED ID Axxxxxxxxxxxxxx: ER
    R:DB_ERROR, retry in 60 seconds                                                                     
    Mon Dec 19 11:40:28 2016 REDD Waiting 10 seconds before attempting to upload next config...   
    --------------------------------------------------

     

  • 0 in reply to MaikL

    I am new to the RED 15 and to the XG210 (16.01.0). Can you tell me where I go to retrieve this log? is it in the XG or in the RED itself? 

  • 0 in reply to JasonHolder

    Do You know how to connect to the XG via SSH?

    You can also open the CLI in the Webadmin. Username ->Consol:

    Then login with the admin password and open the Advanced Shell by typing 5 + enter (Device management), 3 + Enter (Advanced Shell)

    First change directory to /log
    XG85w_XN01_SFOS 16.01.2# cd /log                                                                    

    then tail the last entrys for the red.log
    XG85w_XN01_SFOS 16.01.2# tail red.log

  • 0 in reply to MaikL

    Thank you, here is the error I get:

    XG210_WP02_SFOS 16.01.0# tail red.log                                                               
    Mon Dec 19 10:17:50 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0               
    Mon Dec 19 10:17:50 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
    Mon Dec 19 10:22:51 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0               
    Mon Dec 19 10:22:51 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
    Mon Dec 19 10:27:52 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0              
    Mon Dec 19 10:27:52 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
    Mon Dec 19 10:32:53 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0               
    Mon Dec 19 10:32:53 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
    Mon Dec 19 10:37:54 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0               
    Mon Dec 19 10:37:54 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
    XG210_WP02_SFOS 16.01.0# ??                                                                         
    XG210_WP02_SFOS 16.01.0#                                                 
  • 0 in reply to MaikL

    Thank you for this information: When I look at the RED.LOG I get the following responses

    ---------------------------------------------------------------------------------------
    XG210_WP02_SFOS 16.01.0# tail red.log                                                               

    Mon Dec 19 10:17:50 2016 REDD A3501CEEXXXXXXX/DOXXXXXXX transfered bytes TX: 0 RX: 0               
    Mon Dec 19 10:17:50 2016 REDD Red devices: Connected: 0 Disconnected 1 Enabled: 1 Disabled: 0       
          
    XG210_WP02_SFOS 16.01.0# ??                                                                         
    XG210_WP02_SFOS 16.01.0#
    -----------------------------------------------------------------------------------------

    I am guessing this has something to do with the TX and RX having now transmission. 

    Can you help me troubleshoot as to why they would not? 

  • 0 in reply to JasonHolder

    Ok my problem was completly different nature.

     

    Did you check if red.astaro.com is reachable on Port 3400 from the RED site?
    You can try with telnet:

     telnet red.astaro.com 3400