SFM won't sync licenses on installsf

Hi Scott,

Can you provide the SFM Firmware  version and error screenshot ?

Ravi

As I cannot get into the management interface, I can only tell you it is the latest download as of two days ago.

I am receiving the error when selecting the "Synchronize License" button on the basic setup screen displayed before running the new setup wizard.  The error message is simply the big red error box stating "Device could not be synchronize, please contact support."

Hi Scott,

We haven't received such type of error while synchronizing the license.

If possible can you send private email to me (ravi.b.patel@sophos.com) for SFM access detail ,so i can check the issue and provide solution for the same or You can contact support .

Ravi

Hi Scott,

We haven't received such type of error while synchronizing the license.

If possible can you send private email to me (ravi.b.patel@sophos.com) for SFM access detail ,so i can check the issue and provide solution for the same or You can contact support .

Ravi

It should be in your inbox.  Thanks.

Hi Scott,

Thank for session.As per our troubleshooting session, SFM licenses synchronize with server successfully. Earlier there might be connectivity issue in SFM, because of that License synchronization was not working.

Ravi