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Email Notification is not working.

JesusTorres

Hello everybody,

I have a CR300iNG upgraded to Sophos OS, but the notificacions are not working, we just updated the firmware version to SFOS 15.01.0 MR-2, but is not working.

They had previously recommended we upgrade from Cyberoam firmware version 10.6.3 MR3 to version SFOS 15.01.0 MR-1.1, and after that to SFOS 15.01.0 MR-2. Upgrade from CyberoamOS to SophosOS was because the authentication method Digest-MD5 was no supported, but currently is not working yet.

Thank you.



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  • 0

    The issue is not solved.

    Unfortunately if your mail server support multiple types of authentication, it doesn't work.

    You can write a rule in your malserver settings to accept only cram-md5 auth when the helo is sophos.com ;)

    Best regards

    Walter Russo

    Owner of Secureme

  • 0

    HI Jesus ,

    I would like to know which Mail server are you using , you may DM your information you register on your Mail notification as well as if possible a Pcap of the communication between the XG appliance and Mail server . Furthermore, if you have registered a case kindly DM me as well. 

    Thanks and Regards 

    Aditya Patel | Network and Security Engineer.

  • 0

    Hello JesusTorres,

     

    Can you please try with Built-in email server instead of external email server?

     

    Regards,

    Asad