Fix for Pending Access points stuck at 'Loading'?

Rodney,

this is very sad! At least they need to provide a way to accept the access point using the CLI. Hope you get a workaround from Support and you post it here. Thanks.

Rodney,

Today a AP new firmware was released. Can you check if the new firmware fix your issue?

Thanks.

Luk

You mean there's something newer than MR2 which was released yesterday? I posted an update on that last night as it didn't resolve

Yes. Today a new AP firmware was released under Updates. See screenshot.

Thanks, but no difference.  Support already confirmed it's an issue on the UI itself as the APs are showing up and talking to the XG properly for their part, just the interface to approve them is busted for me and likely others.  Waiting for workaround still.

I had the same issue, finally opened a case at sophos. They fixed my problem with implmeneting some manual changes directly in the Table tblwlap in the Postgres DB located on the Sophos Firewall.

Glad to hear their manual workaround actually works, now if they'd only just respond and resolve it for me I'd have a fully working system at a customer's

Hello, were you able to get this resolved?  Or do you basically have to call support to get the manual fix?  We have a big deployment this weekend and looks like we'll be in big trouble with the "loading" issue. (I'm seeing that too on a test environment).

Thanks

They seem to have fixed it for me, though they didn't tell me what they did.

At this point you have to call support and wait for them to involve an engineer to fix manually.

I have the same exact issue. Anyone have a fix they can post?

Thanks