Fix for Pending Access points stuck at 'Loading'?

I had the same issue, finally opened a case at sophos. They fixed my problem with implmeneting some manual changes directly in the Table tblwlap in the Postgres DB located on the Sophos Firewall.

Glad to hear their manual workaround actually works, now if they'd only just respond and resolve it for me I'd have a fully working system at a customer's

Hello, were you able to get this resolved?  Or do you basically have to call support to get the manual fix?  We have a big deployment this weekend and looks like we'll be in big trouble with the "loading" issue. (I'm seeing that too on a test environment).

Thanks

They seem to have fixed it for me, though they didn't tell me what they did.

At this point you have to call support and wait for them to involve an engineer to fix manually.

I have the same exact issue. Anyone have a fix they can post?

Thanks

I have the same exact issue. Anyone have a fix they can post?

Thanks

Fixing it by a Sophos engineer is good if you are not a home user.

Mine is still stuck loading now for several months, but never loads. The AP55c works on the UTM9.4, need to replace it any as there is a probelm with it.

IanMorehouse said:

Fixing it by a Sophos engineer is good if you are not a home user.

Mine is still stuck loading now for several months, but never loads. The AP55c works on the UTM9.4, need to replace it any as there is a probelm with it.

Unknown said:

This bug has been address in the soon to be released MR-3, It doesn't help you immediately but you're not going to have to wait much longer. 

I have installed MR-3 and the issue is not fixed.

I've got the same issue,   just upgraded to MR3 tonight,   same bug.      :-(

Hi Ben,

I am not sure who fed you the story but they are so far wrong it is not funny. This is supposed to be the product to replace UTM 9.4, so far it has been nothing but a joke. Very far from a serious product, a good training tool on how to use the application based logic of the future firewalls. Can't even get anti-virus etc updates everyday let alone a number of times a day.

IanMorehouse said:

Hi Ben,

I am not sure who fed you the story but they are so far wrong it is not funny. This is supposed to be the product to replace UTM 9.4, so far it has been nothing but a joke. Very far from a serious product, a good training tool on how to use the application based logic of the future firewalls. Can't even get anti-virus etc updates everyday let alone a number of times a day.

Hi Ian,

I'm disappointed the MR-3 update hasn't resolved your issues, it has for many. My advice would be to email support(support@sophos.com) with the problem. There's a manual fix that support can apply, emailing through a known problem is a good way to have your problem resolved fastest even if you don't have premium support. 

Cheers,

Ben

Ben,

I am sorry but I agree with IanM. This product has nice features and can become a great product, but in Sophos you did not spend enough time on XG before releasing it. I know you have milestone, but until now (after 9 months) this product is not mature and not usable at all in middle-sized customers.There are so many bugs and limitation, that you have to be a Sophos Geek to manage it.

Sophos's Customers choose Sophos because "it is simple". Uhm....XG is not simple at all. For all Bugs I mentioning, search for bugs inside the forum. In my case there are so many cases that I never received a proper answer.

You should create a proper Forum area where people can upload and share bugs. I know we have to contact the Support but think about if all of us have the same issue, we will flood the support in any country while you should invite customers and partners to find an answer from forum first and then open a ticket.
So if I have an issue, first I have a look on Forum, if it is a bug and someone from Sophos says we are investigating, I do not even open a ticket with support (unless the bug is blocking the Firewall/Customer site). This should be the process!

I am waiting for v16 and hope that you will move to a completely other product that XG where logging, UI and basic features are working out of a box.
This is not absolutely happening at the moment!