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Can't get XG Firewall Home License

DerekMugwanya

I'm trying to get an XG Firewall Home License. Clicking on Get Started gives me a page to fill in my company details (for a Home License?) but when I fill them in it comes up with a technical error:

"We experienced a technical difficulty while processing your request. Your data may not have been correctly saved."

and I can't get any further. This has happened for the last couple of days. Is this a known issue?



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    Hi Derek,

    Sorry you had a problem with this. I have just tested this myself using both an existing Sophos ID and then again with a new one and in each case it worked. Perhaps the issue has been fixed since you posted your message, or, perhaps it is browser related.  I tested it with Chrome version 49.0.2623.112.

    If you are still having problems, please first try a different browser and/or let us know which browser/version you are using.

    Regards

    Paul

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  • 0

    Hi Derek,

    Sorry you had a problem with this. I have just tested this myself using both an existing Sophos ID and then again with a new one and in each case it worked. Perhaps the issue has been fixed since you posted your message, or, perhaps it is browser related.  I tested it with Chrome version 49.0.2623.112.

    If you are still having problems, please first try a different browser and/or let us know which browser/version you are using.

    Regards

    Paul

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