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configure Transparent Authentication suite on my AD server

AsifSirajuddin

Dear All,

I am trying to configure single sign on Transparent Authentication suite on my AD server. after putting all required information when I am starting the STAS agent it give me error

"Failed: Can not start service.: STAS

fatal error: the service did not start due to a logon failure"

I go to administrative credentials and update domain administrator username and password but problem is still same

can anyone help me on this?



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  • 0
    1. After install STAS, the following error may be encountered: 

             This error message indicates that the Username and Password entered at the time of  installation while running the wizard are wrong.

     

    Failed Message

    Failed: Can not start service.: STAS

    Fatal Error: The service did not start due to a logon failure

    In fact this message is displayed due to the non-completion of the user and password in the creation of the service in Windows Server.

    1. Go to Start à Run

              Execute “services.msc” to modify the username and password of service.

              Click on OK and a screen will appear with “Sophos Transparent Authentication Service”.  

    1. Right Click Cyberoam Transparent Authentication Service and select the properties of Sophos Transparent Authentication Service. Click on the ‘Log On’ tab to change or rewrite the credentials. 

             Enter the correct username and password and then restart the STAS services.

    1. Open STAS exe that you installed. Under General tab, click on Start button to run the service.
Reply
  • 0
    1. After install STAS, the following error may be encountered: 

             This error message indicates that the Username and Password entered at the time of  installation while running the wizard are wrong.

     

    Failed Message

    Failed: Can not start service.: STAS

    Fatal Error: The service did not start due to a logon failure

    In fact this message is displayed due to the non-completion of the user and password in the creation of the service in Windows Server.

    1. Go to Start à Run

              Execute “services.msc” to modify the username and password of service.

              Click on OK and a screen will appear with “Sophos Transparent Authentication Service”.  

    1. Right Click Cyberoam Transparent Authentication Service and select the properties of Sophos Transparent Authentication Service. Click on the ‘Log On’ tab to change or rewrite the credentials. 

             Enter the correct username and password and then restart the STAS services.

    1. Open STAS exe that you installed. Under General tab, click on Start button to run the service.
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