Connected Remote Users - Bug

Hi Iferrara,

Welcome back.

Can you please confirm me which Firmware Version is your XG firewall working upon ?

I suggest you to upgrade on SF-OS MR 1.1. If the Firmware is MR 1.1 already, then I will need to recreate this in our Labs and test it. 

I hope you make my work easy. :)

Thanks

Sachin Gurung

Sachin,

thank you for your time. I am always up to date! [;)]

Hi,

So you are making this difficult for me ;)

I will reproduce the instance and let you know.

Keep posting.

Thanks

Sachin

[:P]

Feel free to contact me!

Hi Luk,

I am back on this one.

We tested the instance, sometimes upon disconnection of user delete query is not successful. 

The instance is under observation in our CE team with ID NC-6417, this can be reported as a BUG and I request you to raise a support case if possible.

Thanks

Sachin Gurung

Hi Luk,

I am back on this one.

We tested the instance, sometimes upon disconnection of user delete query is not successful. 

The instance is under observation in our CE team with ID NC-6417, this can be reported as a BUG and I request you to raise a support case if possible.

Thanks

Sachin Gurung

Thank you Sachin.

Just to clarify, the same behaviour happens with Live Users. I have a Wi-FI printer configured on XG as clientless and inside dashboard is correctly counted but when I turn it off, it still showed and counted as live users even after days.