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Connected Remote Users - Bug

lferrara

Hi All,

dashboard in my case does not report the truth. It says 1 remote user is connected. I tried the SSL VPN and PPTP the other day but now no one is connected. See the screenshots.




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  • 0 in reply to lferrara

    Hi Luk,

    I am back on this one.

    We tested the instance, sometimes upon disconnection of user delete query is not successful. 

    The instance is under observation in our CE team with ID NC-6417, this can be reported as a BUG and I request you to raise a support case if possible.

    Thanks

    Sachin Gurung

  • 0 in reply to sachingurung

    Thank you Sachin.

    Just to clarify, the same behaviour happens with Live Users. I have a Wi-FI printer configured on XG as clientless and inside dashboard is correctly counted but when I turn it off, it still showed and counted as live users even after days.