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Error - Failed to add compatibility after maximum attempts

JoseCasanova

Hello there,

my Sophos Firewall Manager keeps showing the following error: "Failed to add compatibility after maximum attempts. You can try adding it from Compatibility Management section." What does this means and what action should I take in order to fix it.

Thanks in advance.

Regards,

Jose



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  • 0

    Hi Jose,

    Whenever user add new device in Sophos Firewall Manager (SFM), SFM try to add compatibility for SFOS device.If first attempt get fail than it will try another attempt to download the compatibility.After maximum 5 attempt ,if compatibility is not added in SFM it will give the error message.

    Probable reason for failed to add compatibility in SFM is Internet not reachable in SFM

    To fix the error, go to Compatibility Management page and download the compatibility for SFOS device.

    Regards,

    Ravi Patel

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  • 0

    Hi Jose,

    Whenever user add new device in Sophos Firewall Manager (SFM), SFM try to add compatibility for SFOS device.If first attempt get fail than it will try another attempt to download the compatibility.After maximum 5 attempt ,if compatibility is not added in SFM it will give the error message.

    Probable reason for failed to add compatibility in SFM is Internet not reachable in SFM

    To fix the error, go to Compatibility Management page and download the compatibility for SFOS device.

    Regards,

    Ravi Patel

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