Sophos iView 2.0 missing categories in "Blocked Web Categories"

Hi David,

I am interested in knowing which device are you using, is it a Sophos XG Firewall (SF-OS) or Sophos UTM v9 ?

Depending on the device you use we can proceed further.

Thanks

Sachin Gurung

Hello Sachin,

We are using UTM v9

Thanks,

David

Can anyone supply an update to this, please?

Hi Dany,

Greetings.

I have locally reproduced the instance and it works perfect at our end. PFA screenshot.

The settings for iView is normal as per the KB document. The only change is in the Severity Level = Debug.

Thanks

Sachin Gurung

Hello Sachin,

Thank you for your reply. 

I cannot find a Severity Level setting in iView but please refer to the image below for an example of the issue we are facing:

The categories in iView do not match those reported on the UTM, these are both reports for today and there are huge discrepancies. Nothing for the Alcohol category ever shows up in iView, the same for Pornography when it appears on the UTM even when manually searched for. 

Please advise,

Hi David,

We have checked your  issue of missing categories in "Blocked Web Categories" of UTM devices in Sophos iView 2.0 and Sophos iView v1.Blocked Web Categories (Alcohol,Porn)  reports of UTM device generating properly in both Sophos iView 2.0 and Sophos  iView v1.PFA.

Hi David,

For discrepancies in reports data between Sophos iView2 and UTM9,we have reported bug and reference id is: NCR-1989

Ravi

Hi David,

For discrepancies in reports data between Sophos iView2 and UTM9,we have reported bug and reference id is: NCR-1989

Ravi