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Failed getting ISO Disk (USB or CD Boot)

JoshuaLevine

Hello,

I am attempting to install Sophos XG Firewall on a Zotac ZBox MI542. I am able to boot multiple other operating systems (Windows Installers, Linux Installers, FreeDOS Boot Disks, XEN Hypervisor Installer, etc) from both USB and external CD-ROM. 

Each time I attempt to boot the CD or USB key that contains the Sophos XG firewall, I receive an error stating "Failed getting ISO disk". This occurs on both boot media. I have re-downloaded the ISO multiple times and used both the dd and ISO writing methods on both OSX and Windows. I have converted the disk image to dmg using hdiutil, per the quick start guide, prior to using dd. 

Is there something simple I am missing in order to get this ISO/installer to boot?

Josh



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  • 0

    I'm having the same problem.  I purchased a new Zotac MI522 for the sole purpose of installing Sophos XG on it but after 3 days of trying various combinations of USB stick formatting options to randomly turning on and off BIOS options I'm still stuck with the "Failed Getting ISO Disk" error every time I boot.

    My setup:

    Zotac MI522 Intel Core i3 (Dual NIC)

    8GB DDR3

    120GB SSD

    Connected to display via HDMI

    USB Keyboard

    I understand there is an issue with the XG Installer and using HDMI so I've ordered (for another £10) a HDMI -> DVI Converter, however I'm not holding out much hope as from the other forum posts I've read this particular issue seems to occur later on in the install process.

    Is there anyone from Sophos I can talk too about this?  I understand Home users are not entitled to email or phone support but right now I'm about £300 lighter and have absolutely nothing to show for it other than a significant dislike of the name Sophos :-(

  • 0 in reply to WillStones

    Hi Will,

    I was able to get this resolved (Had to buy different hardware) but it was for naught as I found several basic issues that I could not resolve (unable to generate new default CA, unable to edit some values on various forms throughout the firewall (chrome, safari, IE, Firefox...it was not browser/platform specific). 

    I have since moved on to PFSense 2.3 and am having a great time with it. I have achieved everything I wanted from XG plus more. 

    I hope you can figure this out as I was unable to using Zotac hardware (Same model as you). 

    Josh

  • 0 in reply to JoshuaLevine

    Hi Josh,

    Thanks for the reply.  I'll definitely look at PFSense more closely now.

    Since I wrote that previous post (and now into my 4th day of trying to install) I thought I'd just give Sophos UTM a quick go.  It's never going to be a usable product for me due to the 50 IP limit but I thought if I could get that to install then maybe I'd be able to upgrade to XG once I was off and running.

    Well it seems the UTM installer is much more stable.  Sophos, whatever you did when you rewrote the XG installer you made it worse!  The install booted up fine first time and I got all the way to the "Checking Hardware" stage before I got stuck at the (seemingly common) 66% mark.   I'm guessing this is because I'm installing over HDMI.  I've ordered a DisplayPort to DVI converter which arrives tomorrow so one last go Sophos before I say goodbye.

    Will

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  • 0 in reply to JoshuaLevine

    Hi Josh,

    Thanks for the reply.  I'll definitely look at PFSense more closely now.

    Since I wrote that previous post (and now into my 4th day of trying to install) I thought I'd just give Sophos UTM a quick go.  It's never going to be a usable product for me due to the 50 IP limit but I thought if I could get that to install then maybe I'd be able to upgrade to XG once I was off and running.

    Well it seems the UTM installer is much more stable.  Sophos, whatever you did when you rewrote the XG installer you made it worse!  The install booted up fine first time and I got all the way to the "Checking Hardware" stage before I got stuck at the (seemingly common) 66% mark.   I'm guessing this is because I'm installing over HDMI.  I've ordered a DisplayPort to DVI converter which arrives tomorrow so one last go Sophos before I say goodbye.

    Will

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