Unable to download SSL VPN Configuration and Client

Hi Chintan/Axar,

This migration issues has been addressed in the current maintenance release MR1-1, this means the issue should not affect new migrations. However if your appliance has already been migrated you will need to reach out to support to get it fixed by them.

For new migrations when you download the Sophos Firewall OS from your MySophos Portal Account it will provide access to the latest firmware.

Details on the maintenance release can be found at https://community.sophos.com/products/xg-firewall/b/xg-blog/archive/2016/02/29/sfos-15-01-0-398-mr-1-1-released

Edited for clarity.

Thanks,

Leon

Hi,

today I've migrated a CR100 with HW-SFOS_15.01.0_MR-2.SF210-418.

The SSL-VPN-Client and SSL-VPN-Config-Windows is 0 bytes.

The config for "other" and Android is at normal size.

It looks like there is another bug or could it the same?

I also tried to recreate the default dertificate, the CA and recreated the SSL-VPN, but without a chance

Hi,

today I've migrated a CR100 with HW-SFOS_15.01.0_MR-2.SF210-418.

The SSL-VPN-Client and SSL-VPN-Config-Windows is 0 bytes.

The config for "other" and Android is at normal size.

It looks like there is another bug or could it the same?

I also tried to recreate the default dertificate, the CA and recreated the SSL-VPN, but without a chance

Hello Schukaroi,

We haven't been reported the same issue yet. However, you can probably try by clearing the cache on the web browser and if it doesn't get resolved by then I would strongly recommend you to contact support so that they have debug the issue further.

Regards & Thanks,

Axar Patel

Hello Schukaroi,

I did some research on the issue that you are facing and what I could think is sslvpnclient.exe would not have been available on appliance. Request you to go ahead and run the update once by navigating to System>Administration>Updates and click on update pattern now.

Then, log in to the user portal and try download the sslvpn config/client and observed if you still have the same issue or not.

Regards & Thanks,

Axar Patel 

We just got our HA pair of XG 230's and are having the exact same problem.

Hi,

I found another issue within this community where this problem was solved be re-creating the CA.

--> https://community.sophos.com/products/xg-firewall/f/127/t/76907

Please check if this solves also your problem.

Greetings

Holger

Same problem here, BOX is a SG 310, i saw that in update patterns Firewall had no sucess to downlod SSL VPN client, i guess that is the problem, SG 310 does not have the client and it is not possivel for users to download from it.

All we need now is to know how to force SG to download these patterns