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I really want to like this product, but...

psykix

If I'd purchased this for deployment in my place of work, then I'd be looking for a refund.

1) The webfilter issues are a show stopper. I wanted to use the webfilter to enable malware/antivirus scanning on the gateway. As soon as I enable the webfilter, then Youtube, Netflix, and the kids Amazon Fire TV boxes are all rendered useless. This has been posted about several times, and there is no response.

2) My connections shows interface status up, gateway down, but it's not down. I've tried with a straight and also a crossover cable - no difference. It's working so why is it saying it is down? Must be a bug.

3) How on earth do you get the performance indicator to stay green? I'm running it on ESXi 6 and have given the box 2 cores (and even tried 4) and 6Gb of RAM. Still it's flagging performance as orange.

4) Can't get email notifications to work using my normal Microsoft Exchange hosted server. Notifications from other applications BEHIND the Sophos XG firewall work, so why don't they work from Sophos itself?

5) Support is pretty much non-existent. It just seems to consist of users helping users, and at the moment it's like the blind leading the blind - none of us can figure the product out properly and most of us are not exactly networking novices. That should be telling you something about your product.

Rant over.



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  • 0
    Netflix had some known issues with the Web-Filtering, It was submitted as a Bug and has been fixed, This should be available in the next major release of XG.

    The behavior is it works fine from your windows and Mac and it does not work from any iOS, AppleTV, Roku Devices
  • 0 in reply to Kranthi
    Thank you very much for the update, We can only hope now that this next update due out in Jan-Feb 2016 has the fix.
  • 0 in reply to ChavousCamp

    ChavousCamp said:
    "Will they fix it" -

    (...)


    I've seen folks in this thread and elsewhere lambaste Sophos - the XG and UTM product line - that it is too hard to allow certain streaming services and that it breaks x or y when https filtering is enabled. I really don't think folks realize THAT'S BY DESIGN. Lest we forget, this is *NOT* a product explicitly designed for home use. I love the fact that they are giving it away for technophiles and the like to play with at home, but lest we forget - it is primarily designed as a business product. Compare it to every other enterprise-grade web filter... Cisco, Websense, Edgewave's iPrism - you'll be hard-pressed to find one that will *EASILY* allow the netflix video streaming through without exempting the entire device from policy. Lets be clear: this IS NOT the fault of Sophos or the other vendors. It is primarily that 1) nextflix is NOT a business priority, 2) netflix does NOT make it easy to identify their hosts and thus allow them and 3) mobile devices are NOT very friendly to HTTPS filtering due to the certificate issues discussed previously.

    (...)

    Yes, you are right it is not, but... have you tried to find a router / firewall box for home use with web filtering ? I did. You can find lots of products which targets specific devices but not the home network itself. Today we have smartphones, tablets, laptops - lots of devices and some of them are given to kids. If you want to limit their web use - a router with webfiltering is an ultimate device.

    I think Sophos could make a special Home use XG device - router with Webfilter and WiFi AP. Some folks would buy it - really it is not so much expensive if you compare it to several AV subscriptions and tons of lost time fighting kids using the Internet to much.

  • 0 in reply to ChavousCamp
    Hi ChavousCamp,
    Any luck getting Netflix working? This problem is frustrating to say the least.
  • 0 in reply to Big Ray
    You can only get the Netflix working by disabling the web-filter and AV scanning, one recommendation would be to create another by pass rule by creating an FQDN based object
  • 0

    Reading this post ... Many, if not most, of these issues remains.  For example, WEB filters still jams major WEB sites.  Like Microsoft Updates, Major Chrome Updates, and et.c.  Also, there is a lot of people that used to post often that are now silent ...