LoggingDaemon DEAD ((SFOS 19.5.1 MR-1-Build278) )

Hello there,

Good day and thanks for reaching out to Sophos Community

Could you try to restart garner? kindly execute this below:

-Login to XG Console> Select Option 5. Device Management> Select Option 3 Advanced Shell

type: service garner:restart -ds sync (sync since you are in HA)

Kindly let us know if these steps would bring up the service up and running. If not, I may recommend you to open a support ticket for this to be investigated further as this seems to be a known issue on 19.5.1 MR-1 (NC-116017)

Many thanks for your time and patience and thank you for choosing Sophos

Cheers,

Hello there,

Good day and thanks for reaching out to Sophos Community

Could you try to restart garner? kindly execute this below:

-Login to XG Console> Select Option 5. Device Management> Select Option 3 Advanced Shell

type: service garner:restart -ds sync (sync since you are in HA)

Kindly let us know if these steps would bring up the service up and running. If not, I may recommend you to open a support ticket for this to be investigated further as this seems to be a known issue on 19.5.1 MR-1 (NC-116017)

Many thanks for your time and patience and thank you for choosing Sophos

Cheers,

I already try to restart garner service. 503 Service Failed 

Hi Joemar Dela Cruz  Engineering team would like to take a look into why Garner service dead and if it matches same as NC-116017. Is it possible to share device access details in private message to me? -Shrikant