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SSKM reset, problems with new backups

StefanS

Hi there,
i have successfully reset the SSKM as described here.

Reset secure storage master key - Sophos Firewall

Created new backup and tried to restore it on replacement firewall.
But i get the error message that the SSKM is wrong.
Do i have to restart the firewall where this SSKM reset was done ?

thanks for any help here.



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  • 0 in reply to Erick Jan

     

    I think i have found the bug.
    On the appliance where this SSKM reset was performed, the backup mode was set to "Email".
    After i switched to "Local" and saved the change, the newly created backup was encrypted with the new SSKM key.
    Either there is a problem with the backup mode "Email" or it was enough to simply save the backup again.

  • 0 in reply to StefanS

    Hi StefanS,

    That is great to hear. To verify, you didn’t encounter any more errors once the local backup was restored to the replacement Firewall.

    Also, I've seen that you have also updated your case with your findings.Kindly update us if you still encounter any more errors.