Sophos XGS WAN Renew Issues

Hello there,

Good day and thanks for reaching out to Sophos Community. 

I'm sorry that you have faced this inconvenience. This mentioned functionality seems to be a Feature Request as of the moment. I will recommend you to please reach out to your local Sales Representatives Account Manager/Sales Engineer to have this further discussed so that they can enter this request into our system. 

Additionally, you can also use the in-product feedback in the Sophos Firewall located in the Top Menu Bar.

Many thanks for your time and patience and thank you for choosing Sophos.

Cheers,

Hello there,

Good day and thanks for reaching out to Sophos Community. 

I'm sorry that you have faced this inconvenience. This mentioned functionality seems to be a Feature Request as of the moment. I will recommend you to please reach out to your local Sales Representatives Account Manager/Sales Engineer to have this further discussed so that they can enter this request into our system. 

Additionally, you can also use the in-product feedback in the Sophos Firewall located in the Top Menu Bar.

Many thanks for your time and patience and thank you for choosing Sophos.

Cheers,

This should not be a feature request it should have been an automatic inclusion considering the number of historical posts on the subject.

Ian

Hi rfcat_vk , 

We can understand how important this feature is for you. Unfortunately, for now, the only thing that we can advise is to reach out to your local Sophos contact (Sales Representative/ Account Manager/ Sophos Partner) to push and generate a feature request so that they can share it with our product teams. 

While I don't understand exactly what the heck is exactly happening, I don't see how this is a feature request.  It appears when the ISP recycles the connection  the WAN holds the old DHCP settings. This is a bug.

A watchdog timer...i.e. a ping, passive DNS, etc. that renews the DHCP when it can't connect would be a feature that should be standard.