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[Still] Can't register new XG firewall on Sophos central

Mocho1989

Hello all,

We have same problem to this one:
Can't register new XG firewall on Sophos central
So the only possible solution, is to ask our Costumer for there Credentials, so we can Register the XGSs....

We tried about 20 XGSs....is this a Bug?

Many Thx 

BR



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  • 0

    Can you describe your process you try to follow? 

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  • 0 in reply to LuCar Toni

    Hi All,

    automatic Hotfix is enabled.

    We proceed as follows:
    We log on to our partner portal and go to the Sophos central. There we select our customer and go to his Central in the Firewall area (Firewall Management).

    There we have the item "Firewalls" and then go to "Add Firewall" at the top right.

    In the setup we go to "Add a new Firewall", enter the serial number, click on next, select the mail address and click on next and then the error appears.

    This error is with every firewall and every customer with us.

    If we select "Join a firewall that is configured and deployed" instead of "add a new firewall" , we get the error message that there are too many requests.

    So we can only register directly via the firewall with the customer's data :(

  • 0 in reply to Mocho1989

    First off all, if the firewall is already running in any terms, you need to use Join a Firewall that is configured and deployed. 

    From there you need to go the next steps. 

    If you get to many redirects, that is odd. I just tried that, working fine for me in Chrome. 

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  • 0 in reply to LuCar Toni

    Hi, thats not the point.
    Not the Browser is telling me too many redirects, it`s sophos.

    Now we tried it again:

    "New Firewall (Sophos Notifications): 500: Our servers are having trouble."

    Join Firewall:


    "A background process is taking longer than expected. Please check back in a few minutes."

    I rly don`t think that Sophos has made a good choice for there partners. almost hit 3h for register....much easier on SG an other Vendors

  • 0 in reply to Mocho1989

    Can you send us a screenshot of this behavior? Because i cannot reproduce it in any way. I just want to know, what you are doing. 

    UTM did not had this kind of management or registration in the first place. 

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  • 0 in reply to LuCar Toni

    Thx for your help and sry for the late response....

    We opened a Case, looks like its a Problem with our Partner Account Disappointed....
    For now we have about 15 XGS-Firewalls, waiting for the regestration, so we can rollout them to the Costumers

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