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Unable to register device

JeffTarnowski

So I run a pair of SG230s I got off Ebay 4 years ago in HA using home edition using XG Home edition. Works great but one of the devices hard drive died a few months ago.  I have a replacement SG230 I pulled off the shelf last weekend, installed latest .iso but when I go to register the device it fails. Says it is not able to connect to the registrations service. The URL for this service is

eu-prod-utm.soa.sophos.com

I have the device in base configuration with no filtering turned on and allow any any outbound. It is directly connected to my internet, not running through the other XG. I thought maybe the service was just down over the weekend but it persists tonight.  I even reinstalled XG thinking maybe something was wrong with the install but issue persists.  Any help is appreciated.



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  • +1 suggested

    Hello JeffTarnowski ,

    Thank you for reaching out to the community, may we know what is the DNS configured under the network > DNS ?
    did you try adding a DNS host entry for the given URL - #eu-prod-utm.soa.sophos.com 
    Resolved Address 1# 34.247.134.28
    Resolved Address 2# 54.171.170.20
    Resolved Address 3# 52.18.17.127
    And then try again ?

    Jump to answer
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