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Unable to register device

JeffTarnowski

So I run a pair of SG230s I got off Ebay 4 years ago in HA using home edition using XG Home edition. Works great but one of the devices hard drive died a few months ago.  I have a replacement SG230 I pulled off the shelf last weekend, installed latest .iso but when I go to register the device it fails. Says it is not able to connect to the registrations service. The URL for this service is

eu-prod-utm.soa.sophos.com

I have the device in base configuration with no filtering turned on and allow any any outbound. It is directly connected to my internet, not running through the other XG. I thought maybe the service was just down over the weekend but it persists tonight.  I even reinstalled XG thinking maybe something was wrong with the install but issue persists.  Any help is appreciated.



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  • 0

    Hello  ,

    Thank you for reaching out to the community, may we know what is the DNS configured under the network > DNS ?
    did you try adding a DNS host entry for the given URL - #eu-prod-utm.soa.sophos.com 
    Resolved Address 1# 34.247.134.28
    Resolved Address 2# 54.171.170.20
    Resolved Address 3# 52.18.17.127
    And then try again ?

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    My DNS comes from the ISP, in this case comcast which is 75.75.75.75  I can get name resolution to the above IP's for eu-prod-utm.soa.sophos.com.  I also added the above into the DNS with those IPs now and still nothing.  I am in the US, is there a United States registration service?  This is a screenshot from the initial setup. 

    I will skip this step, get into the gui but can't get it to pull firmware updates nor register there neither.  I'm really stumped.

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  • 0 in reply to Vivek Jagad

    My DNS comes from the ISP, in this case comcast which is 75.75.75.75  I can get name resolution to the above IP's for eu-prod-utm.soa.sophos.com.  I also added the above into the DNS with those IPs now and still nothing.  I am in the US, is there a United States registration service?  This is a screenshot from the initial setup. 

    I will skip this step, get into the gui but can't get it to pull firmware updates nor register there neither.  I'm really stumped.

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