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gmail Attachments

Mahmoud Nasr over 2 years ago

Hello

i'm not able to download any gmail attachment and i'm already using allow all in web and application policies

it was working till yesterday and now it's not and i didn't make any changes

can someone please help me?

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Vivek Jagad over 2 years ago in reply to Mahmoud Nasr +3 suggested

Can you enable the option "use web proxy instead of DPI engine" and then check ?

0 rfcat_vk over 2 years ago

But, do you have a block in attachment type?
ian

XG115W - v19.5.1 mr-1 - Home

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0 Mahmoud Nasr over 2 years ago in reply to rfcat_vk

no i don't
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0 Vivek Jagad over 2 years ago

Hey Mahmoud Nasr ,

Thank you for reaching out to the community, is it working with a plain FW rule ? with no web/app/ips policy applied ?

Thanks & Regards,
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Vivek Jagad | Team Lead, Global Support & Services

Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 Mahmoud Nasr over 2 years ago in reply to Vivek Jagad

no

i'm putting my pc in a rule with no web/apps/ips poicy applied and still

then with the same pc and browser opening gmail with wifi network outside the firewall and works well!!!
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0 Vivek Jagad over 2 years ago in reply to Mahmoud Nasr

And does your LAN & WIFI has the same ISP ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 Mahmoud Nasr over 2 years ago in reply to Vivek Jagad

yes
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0 Vivek Jagad over 2 years ago in reply to Mahmoud Nasr

Can you share a screenshot of your Firewall rule configured?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 Mahmoud Nasr over 2 years ago in reply to Vivek Jagad
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0 Vivek Jagad over 2 years ago in reply to Mahmoud Nasr

Can you enable the option "use web proxy instead of DPI engine" and then check ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Sophos Community | Product Documentation | Sophos Techvids | SMS
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