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XG firewall stuck at "A new firmware "Firmware version" is available"

Paul Gonzaga

When I login to the web admin portal of XG125, the web page is stuck at A new firmware "Firmware version" is available and won't allow me to go passed that. I cant click any of the available options.

How do I escape that screen?



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  • +1

    Hello  ,

    Thank you for reaching out to the community, this is a known issue - NC-111616. Which will be fixed in SFOS 20.0.0 EAP0.

    Affected files:

    1) /content/u2d/status_*.sigrNotes.txt
    2) /sdisk/u2d/downloads/*.sigrNotes.txt

    A temporary solution is to *delete two files from the appliance:

    1.) /sdisk/u2d/downloads/HW-19.5.0_GA.SF300-197.sigrNotes.txt
    2.) /content/u2d/status_HW-19.5.0_GA.SF300-197.sigrNotes.txt
    3.) Reboot the appliance

    *Note - Best practice will be logged a service request and take a support engineer's help !

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    Next question, when is v20 EAP0 going to be released?

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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