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Failed XG Firewalls

We have had an XG210 and and XG230 fail with the same symptoms in the past three weeks. Both lost their storage and were unable to boot, Sophos has stated this is not an issue they have seen and our vendor who supports the devices has stated that they have had almost no failures. Has anyone else had similar issues?

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0 emmosophos over 2 years ago

Hello Scott,

Thank you for contacting the Sophos Community.

Can you share any Case ID you have for this issue? And did you request a RCA?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Scott Bathauer over 2 years ago in reply to emmosophos

10370778RMA is the associated RMA number - i dont have the first ticket. I am just trying to figure out with 2 of our 4 firewalls failing in the same fashion so close together if others are having similar issues.
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0 rfcat_vk over 2 years ago in reply to Scott Bathauer

Hi Scott,

what is the environment like where the failing firewalls are located?

Ian

XG115W - v19.5.1 mr-1 - Home

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0 dirkkotte over 2 years ago in reply to Scott Bathauer

We have a lot of such devices ... without Hardware errors.
You have 4 errors with how many devices?
Where do you live/buy your devices?

Dirk

Systema Gesellschaft für angewandte Datentechnik mbH // Sophos Platinum Partner
Sophos Solution Partner since 2003
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0 Scott Bathauer over 2 years ago in reply to rfcat_vk

Physical environment is 1 closet, low dust, hooked to ups, cooled. 1 server rack, clean room, hooked to ups, cooled to steady 70 degrees f.

Both devices are a little overspecced for the sites they are in. Device isn't doing anything special but site traffic sitting behind a velocloud sdwan device, doing inspection and ssl/tls.
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0 Scott Bathauer over 2 years ago in reply to dirkkotte

2 failures out of 4 devices in less than a month total. All devices are just about 3 years old. We are in Colorado, USA, we buy and are supported through a reseller called Bullseye who is a Sophos partner.
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0 dirkkotte over 2 years ago in reply to Scott Bathauer

Wow, that's a lot...and that's in a temperate Colorado climate as far as I know.
No, never heard of it...

Dirk

Systema Gesellschaft für angewandte Datentechnik mbH // Sophos Platinum Partner
Sophos Solution Partner since 2003
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0 emmosophos over 2 years ago in reply to Scott Bathauer

Hello Scott,

Thank you for the ID.

I was able to find the two tickets. (06087976 & 06026573).

I have followed up internally to see if a RCA was requested.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 2 years ago in reply to Scott Bathauer

Hello Scott,

Thank you for the ID.

I was able to find the two tickets. (06087976 & 06026573).

I have followed up internally to see if a RCA was requested.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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