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XG106 v18.5 / v19.0 not sending out status mails (built-in mail server) AND dead Email General Settings GUI Tab

Hi all, 

I have some weird behavior from my XG106. 

Updating to 18.5.3MR3 somehow killed the internal mail agent. It just didn’t send out status and backup mails anymore. (Log says „queued“, then „bounced“) 
Didn’t really bother me, cause Sophos Central still delivered.

BUT

after upgrading to 19.0.1MR1 half of the GUI „EMail -> General Settings“ simply got unresponsive! 
First field (where one should be able to select between MTA and Relay) is only containing two label-variables (modelbl, modeswitchlbl) an an „apply“ button without function.
Blocked Senders, Smarthost, Advanced Settings don’t show checkboxes or apply-buttons at all.

Plus, the Anti-Spam-Service shows as „STOPPED“ 
I’m not subscribed to the mail-protection-license, but I suspect it should be running nonetheless (like e.g. antivirus and IPS does) 
My guess that this is also causing status mails not being sent. They’re just not getting processed and then rejected. 

I‘be already tried rebooting as well as clearing sasi-files / restarting anti-spam via CLI. Same results.

So, before I take the hard way and try a hard reset / full reconfiguration - does anyone have a clue what I’m missing here? :) 



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  • Hi Maria,

    Thank you for reaching out to Sophos Community. 

    The issue with anti-spam service after upgrading has now been fixed to SF 19.5 GA & SF 18.5 MR5. Kindly upgrade the Firmware.

    For a workaround, kindly try turning ON automatic pattern updates under /Backup & Firmware / Pattern updates/ Pattern download/installation/ Auto-update

    and try to start anti-spam service manually once from UI.

    If the issue still remains after the upgrade. I would recommend contacting Sophos Support Hotline to raise a case. 

    https://soph.so/SophosCustomerCare

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • Thanks Ian, thanks Erick. 

    I’ve tried upgrading to 18.5MR4 and MR5 consecutively as well as upgrading to 19.5 (via 19.0MR1, but manually because it didn’t show up under 19.0MR1).

    Unfortunately, the issues remain. 
    Anti-Spam service won’t start manually and the Mail Settings area shows the bugs that seem to be related to v19.x (under 18.5, the GUI at least let’s me switch between Relay and MTA - under 19.x, it shows the following).

  • V19.5 GA fixes this issue. Try to apply it. 

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