What am I doing wrong?

Hi Emanuel,

Thank you for reaching out to Sophos Community.

For the link, kindly replace it with a screenshot.

Kindly try to check the interfaces to see if they got randomized.  

For more reference, this might help you 

Sophos Firewall Home

Hi Emanuel,

Thank you for reaching out to Sophos Community.

For the link, kindly replace it with a screenshot.

Kindly try to check the interfaces to see if they got randomized.  

For more reference, this might help you 

Sophos Firewall Home

Thank you very much. Could you help me to solve this problem. I already edited the first post. Best regards.

Hi Emanuel,

To access the User Portal, kindly check if the Physical Interface is the same subnet as your Workstation and same as your WAN port

Also, Check the port on Advanced Shell by accessing the CLI

5. Device Manage > 3. Advance shell

psql -U nobody -d corporate -c "select destinationport from tbllocalservicedetails WHERE localserviceid =2"

Or follow the following KB

support.sophos.com/.../KB-000038694

the motherboard port is wan port 2. I still can't solve the problem. If you can guide me step by step I would be very grateful.

the motherboard port is wan port 2. I still can't solve the problem. If you can guide me step by step I would be very grateful.

So why don't you use your internal LAN port for this?

On the WAN port, there is no WebAdmin allowed by default.

Do you have an ip addess already setup for your LAN port?

In the end I was able to install and configure it without major problems. The problem was that the router refused to ping the server. Problem solved. Thank you very much to all. Best regards.