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Sophos FTP Backup Configuration

Good day Everyone,

I am trying to configure Sophos Backup through FTP. We have a shared location(Root Location) on Synology NAS which is accessible as part of FTP through Filezilla Client.

Now whenever I configure this FTP Server IP(Our Synology NAS IP) with assigned Username and password I get "Backup could not be sent due to incorrect server configuration".

I am not able to figure out why it is failing?

Can you please suggest what I should look into?

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0 Brian1941 over 2 years ago

What are you using for the FTP path on the firewall?
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0 Prateek Singhal over 2 years ago in reply to Brian1941

I am not using any FTP path as the root directory is associated with credentials used for FTP. If I access the FTP path with the same credentials I am directly redirected to that root directory. I have also tried creating a Folder named Sophos_Backups in the root directly and just entered Sophos_Backups in FTP path on firewall.

Synology FTP Configuration
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0 Brian1941 over 2 years ago in reply to Prateek Singhal

Assuming you're on DSM 7 on the Synology, go to Control Panel/File Services/FTP/Advanced/Change User Root Directories/Select User and make sure the default is set to where you want the backup to go.If it's not that, let me know.
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0 Prateek Singhal over 2 years ago in reply to Brian1941

Yes I have enabled it. I tried keeping FTP Path as blank and even tried creating a folder under root directory and mentioned it in FTP path. I get same error.
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0 Brian1941 over 2 years ago in reply to Prateek Singhal

At this point, it sounds like a permissions problem on the NAS. I'd check all the permissions in File Station and in the Control Panel. Also check the permissions for applications as well as FTP port numbers.

In the FWIW category, two years ago I created a user account on the Synology that is used only for the FTP backups and use that account to log into that account with the XG. Back when I created this account in DSM 6, there was an option to not use a home directory and instead select a directory to be the account's root. Then with the upgrade to DSM 7, the option to set a root directory for the account isn't anywhere that I can find. So it looks like the user account I created under DSM 6 somehow still uses the directory I designated as root.

I'm at a loss at this point.
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0 Prateek Singhal over 2 years ago in reply to Brian1941

I am skeptical about permission issue as I am able to access it through Filezilla Client without any issues.
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0 Prateek Singhal over 2 years ago in reply to Brian1941

I am skeptical about permission issue as I am able to access it through Filezilla Client without any issues.
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0 Brian1941 over 2 years ago in reply to Prateek Singhal

Did you write a file with FileZilla? If not, it could still be a permission issue, but I'm at a loss otherwise.
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0 Prateek Singhal over 2 years ago in reply to Brian1941

Yes, I was able to create a dummy file through Filezilla Client and see it in NAS File Explorer.
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