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Sophos FTP Backup Configuration

Prateek Singhal

Good day Everyone,

I am trying to configure Sophos Backup through FTP. We have a shared location(Root Location) on Synology NAS which is accessible as part of FTP through Filezilla Client.

Now whenever I configure this FTP Server IP(Our Synology NAS IP) with assigned Username and password I get "Backup could not be sent due to incorrect server configuration".

I am not able to figure out why it is failing?

Can you please suggest what I should look into?



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  • 0

    What are you using for the FTP path on the firewall?

  • 0 in reply to Brian1941

    I am not using any FTP path as the root directory is associated with credentials used for FTP. If I access the FTP path with the same credentials I am directly redirected to that root directory. I have also tried creating a Folder named Sophos_Backups in the root directly and just entered Sophos_Backups in FTP path on firewall.

    Synology FTP Configuration

  • 0 in reply to Prateek Singhal

    Assuming you're on DSM 7 on the Synology, go to Control Panel/File Services/FTP/Advanced/Change User Root Directories/Select User and make sure the default is set to where you want the backup to go.If it's not that, let me know.

  • 0 in reply to Brian1941

    Yes I have enabled it. I tried keeping FTP Path as blank and even tried creating a folder under root directory and mentioned it in FTP path. I get same error.

  • 0 in reply to Prateek Singhal

    At this point, it sounds like a permissions problem on the NAS. I'd check all the permissions in File Station and in the Control Panel.  Also check the permissions for applications as well as FTP port numbers.

    In the FWIW category, two years ago I created a user account on the Synology that is used only for the FTP backups and use that account to log into that account with the XG.  Back when I created this account in DSM 6, there was an option to not use a home directory and instead select a directory to be the account's root.  Then with the upgrade to DSM 7, the option to set a root directory for the account isn't anywhere that I can find.  So it looks like the user account I created under DSM 6 somehow still uses the directory I designated as root.

    I'm at a loss at this point.

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  • 0 in reply to Prateek Singhal

    At this point, it sounds like a permissions problem on the NAS. I'd check all the permissions in File Station and in the Control Panel.  Also check the permissions for applications as well as FTP port numbers.

    In the FWIW category, two years ago I created a user account on the Synology that is used only for the FTP backups and use that account to log into that account with the XG.  Back when I created this account in DSM 6, there was an option to not use a home directory and instead select a directory to be the account's root.  Then with the upgrade to DSM 7, the option to set a root directory for the account isn't anywhere that I can find.  So it looks like the user account I created under DSM 6 somehow still uses the directory I designated as root.

    I'm at a loss at this point.

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