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unable to acess internet from sophos firewall

Hello ,

This is regarding Sophos Firewall XG.

We have two ISP lines Hathway which is 10 mbps and second was Netfix 65 mbps.

The only thing is changed that we have upgraded bandwidth to 150 mbps to the netfix networks..

As in netfix is our primary and Hathway  is our Secondary, but its showing totally opposite and not showing active also. 

most of your engineer took this case but unable to solve the problem. 

Just wanted know the exact reason why it is not working .so that we can take action on this to solve it.

so its a request  kindly provide the engineer to help me out in this as much early .because this is pending since last 16 days.



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