Hi Team
We are using Sophos AP100C Access Points in our office
We are facing the below issues
- Google Meetings are getting dropped (you lost your network connection. Trying to Reconnect)
- Getting Pocket loss
- Wi-Fi disconnection
Sophos AP100C Access points are out of support,
Does this look like an ISP issue or a WiFi AP issue??
Kindly help with this
Hey Praveen Kumar13,
To diagnose the drops in the network it will require to troubleshoot on the AP100C as well as on the SFOS with the debug enabled, so would request you to log a support service request !!
Meanwhile you can try re-configuring the AP on SFOS or on Sophos Central as suggested and check out if the issue still persist !!
Hello Praveen Kumar13,
Thank you for reaching out to the community, may we know the SFOS version running on XG 210 FW ?
And AP 100c last date willl 31-DEC-2023. we suggest that you consider managing your AP 100C model in Sophos Central. This is possible at no extra cost for any number of access points.
> Sophos Wireless: Removal of License Requirement in Sophos Central
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Hello Praveen Kumar13,
Thank you for reaching out to the community, may we know the SFOS version running on XG 210 FW ?
And AP 100c last date willl 31-DEC-2023. we suggest that you consider managing your AP 100C model in Sophos Central. This is possible at no extra cost for any number of access points.
> Sophos Wireless: Removal of License Requirement in Sophos Central
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Hey Praveen Kumar13,
To diagnose the drops in the network it will require to troubleshoot on the AP100C as well as on the SFOS with the debug enabled, so would request you to log a support service request !!
Meanwhile you can try re-configuring the AP on SFOS or on Sophos Central as suggested and check out if the issue still persist !!
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
