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Sophos XGS 126w connecting wireless ssid dhcp dont work

Chi Hing Chi Hing

Dear All, 

            I have bouhgt a Sophos  XGS 126w, and having an issue on the following, when connecting internal ssid its take very long to obtain dhcp and most of the time its doesnt connect, whereas its has no issue on the public wifi ssid, any help would be appreicated 

LAN IP subnet: 192.168.0.1 on port 1 

ssid: chihing    <--> internal WiFi obtaining the lan subnet with Bridge to AP LAN 

ssid: CHIHING  <--> Public WiFi only allow internet and will restricted to access lan subnet, with Client traffic seperate zone 

Below link is the DHCP setup for each ssid 

https://cloudplushk-my.sharepoint.com/:i:/p/keithli/EZvewTO9yJpGqQvQREdOwZwBJmZcqV0nJqJJZd0u6eKFdA?e=2cnfJL



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  • 0

    Hello ,

    Thank you for reaching out to the community, On the CLI, press 5 to select 5. Device management, press 3 to select 3. Advanced shell, and change to the log directory using the command cd /log. Can you share the dhcpd.log when a client is trying to connect to the internal ssid...
    For the live logs, you can check - tail -f dhcpd.log  
    For the olderlogs if you know the time frame you can use the following cmd: less dhcpd.log 

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    there you go, the internal ssid interface is wlet1 

    XGS126w_XN01_SFOS 18.5.0 GA-Build264# tail -f dhcpd.log

    Multiple interfaces match the same subnet: Port1 wlnet1
    Multiple interfaces match the same shared network: Port1 wlnet1
    Listening on LPF/Port1/7c:5a:1c:ab:68:80/wlnet1
    Sending on LPF/Port1/7c:5a:1c:ab:68:80/wlnet1
    Listening on LPF/wlnet2/f2:50:bd:a6:b1:cc/wlnet2
    Sending on LPF/wlnet2/f2:50:bd:a6:b1:cc/wlnet2
    Listening on LPF/wlnet1/7c:5a:1c:ab:68:92/wlnet1
    Sending on LPF/wlnet1/7c:5a:1c:ab:68:92/wlnet1
    Sending on Socket/fallback/fallback-net

  • 0 in reply to Chi Hing Chi Hing

    Can you upgrade the v18.5.0 GA to v18.5.4 Build ?
    as GA is declared EoL on 30-JUN-2022

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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