XG Firewall keeps failing

You should update at least to 18.5.4

Thanks Philip. Is this the reason why the XG keep failing? I just checked the Firmware Tab, I see that 

available to download. So should I download and 19.0.1 and install it directly? or 18.5.4 first, then 19.0.1 ?

Thanks

You have to login to the account named "admin" to see the console option.

Hi Bharat J

yes. I can now use putty to get in to the console. how to run these commands? the last time the issue occurred was last friday 9th Sept.

# grep SSSE3 /var/log/sasi.log
# grep flags -m1 /proc/cpuinfo 

Go to option 5 then 3 and paste the command to see the output 

this is what I see... 

This is a Azure Installation. So the cores are supported. Go ahead an install the latest Firmware. Your current firmware is not supported anymore. 

Ok. Thanks Toni. I'll install them tomorrow and try the command again. 

The commands are irrelevant for your problem. 

You should check the issue after the upgrade. Assumingly you missed roughly one year of fixes. So your issue is likely already fixed. 

Toni, was the firewall crashing a known issue? i'll push the first update tomorrow, then backup the firewall then install the second one? is this how I should proceed it?

Thanks

You can simply upgrade to the new version. No need to do a step inbetween. You should have a backup just in case. 

I am not sure about the entire known issue list - You can read all fixed issues here: docs.sophos.com/.../sf_185_rn.html

Hello Toni,

my recommendation to go to 18.5.4 is my experience in the field. Maybe he had reasons not to move to fast from the version he used for a longer time. Then you better don't go to a completely new version 19, and 18.5.4 is a fully supported version for now. And he then has a slot of the newest 18.5 MR to roll back in an easy way, when he decides to go V19 and something breaks.

You see: many thoughts to advise this "unnecessary" step in between.

Hello Toni,

my recommendation to go to 18.5.4 is my experience in the field. Maybe he had reasons not to move to fast from the version he used for a longer time. Then you better don't go to a completely new version 19, and 18.5.4 is a fully supported version for now. And he then has a slot of the newest 18.5 MR to roll back in an easy way, when he decides to go V19 and something breaks.

You see: many thoughts to advise this "unnecessary" step in between.

Thanks Philipp

We have several xg hosted in azure. Two of them are already 18.5 and one 19. They all host similar applications. So what I do is to install 18.5 today and keep an eye on it. If all good, I will then install the v19 tomorrow.

Hello Philipp

Applied the 18.5.4 Build 418 successfully. 

how can I check what actually happened last Friday, for outage/crash of the firewall? 

When I ran these commands

# grep SSSE3 /var/log/sasi.log
# grep flags -m1 /proc/cpuinfo 

I am getting this screen. 

should I run something else? 

Those commands are not related to the issue.

You need to run an investigation of the logs like applog.log, syslog.log and verified the timeframe. 

hey Toni.

Do you have complete command (the last outage was last 9th September)

appreciated.