Sophos XG310 not booting to web interface after upgrade to 19.0.0

Question

Sophos is not booting to the web interface after upgrading to 19.0.0. 
 Kindly assist

Bharat J · Answer

Hi Gerald Rusulabeza 
 Please get console access and check step 3, Select from option 0,1,2 as per the below link from SFLoader to rollback firmware. If not working raise RAM create a ticket with Sophos Support 
 https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/Firmware/FirmwareLoadFirmwareSFLoader/index.html 
 To raise RMA: https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/134983/sophos-firewall-how-to-submit-an-rma-ticket-and-setup-the-replacement-firewall 
 Regards

Sophos XG310 not booting to web interface after upgrade to 19.0.0

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